Hello, My name is Kyle Clay and I am the new owner of the BRH blog. In a tribute to Glen Peoples, the former blogosphere extraordinare, I am going to talk about his favorite blog topic, Starbucks!
In a recent article from Inc magazine "How Hard Could It Be?: Good System, Bad System" http://www.inc.com/magazine/20080801/how-hard-could-it-be-good-system-bad-system.html?partner=fogcreek Joel Spolsky commented on the role created at Starbucks.
Expediters are not really there to see to it that a customer's order is filled more quickly, they believe. Rather, expediters exist solely to prevent people in line from giving up and wandering off, maybe to go to the Dunkin' Donuts around the corner. Once a customer places an order, the logic goes, he or she feels an ethical obligation to wait for it to be filled, no matter how long the process takes. Expediters are there to lock in that order as soon as possible.
Has this happened to you? Why do I need to give me order to the expediter when I still have to repeat my order to the cashier. Does this really save time?
Also check out starbucksgossip.typepad.com to get the dirt from Starbucks employees.
The way I see it I would rather support the local economy by supporting locally owned and run stores like Fido. http://www.bongojava.com/ My time at Owen includes a daily cup of coffee from one of these establishments. Don't get me wrong when I have to get my fix I run across the street to Starbucks, but Fido/Bongo Java provides the relaxed authentic feel that Starbucks has tried to maintain, but has lost with such strategic decisions like empowering Expediters.
Tell me what you think? Feel free to weigh in on any topic. My first blog..I hope I made Glen proud.
